Terms and Conditions

dVine Wines Terms and Conditions

Welcome to Robinson's Wine.  By accessing or using our website https://robinsonswine.com/ and services, you agree to be bound by the following terms and conditions. Please read them carefully before making any purchase. If you do not agree with these terms, please do not use our website.

  1. General

1.1. Company Information:
dVine Wines a trading name of Robinsons Wine Merchants & Shippers Ltd ("RWMS"); company number 11503319; registered address Damson Cottage, Andertons Lane, Henbury, Macclesfield, Cheshire, SK10 4RW.

1.2. Eligibility:
You must be at least 21 years old to purchase wine from our store. By placing an order, you confirm that you meet this age requirement.

1.3. Modification of Terms:
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the site following any changes indicates your acceptance of the new terms.

  1. Ordering and Payment

2.1. Order Process:
To place an order, add the desired products to your cart and proceed to checkout. You will receive an order confirmation email upon successful payment.

2.2. Pricing:
All prices are listed in £ and include applicable taxes unless otherwise stated. We reserve the right to change prices without prior notice.

2.3. Payment Methods:
We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Shopify]

2.4. Order Acceptance:
We reserve the right to refuse or cancel any order for any reason, including product availability, errors in the description or price, or if fraud or an unauthorized transaction is suspected.

  1. Shipping and Delivery

3.1. Shipping Policy:
We currently ship to UK Mainland Shipping costs will be calculated at checkout and are based on your location and the weight of your order.

3.2. Delivery Times:
Estimated delivery times 2 to 4 working days. Please note that delivery times are estimates and not guaranteed.

3.3. International Shipping:
Customs duties, taxes, and fees for international orders are the responsibility of the customer.

  1. Returns and Refunds

4.1. Return Policy:
We accept returns for defective or damaged products within 30 days of delivery. To initiate a return, please contact us via the link on our app with your order number and a description of the issue.

4.2. Refunds:
Refunds will be processed to the original payment method within 7-10 business days after we receive the returned product.

4.3. Exchanges:
If you wish to exchange a product, please contact us to discuss available options.

  1. Age Verification

5.1. Legal Age Requirement:
By purchasing from our store, you confirm that you are of legal drinking age in your country or region. We reserve the right to request age verification at any time.

  1. Privacy Policy

6.1. Data Collection:
We collect personal information to process your orders and improve our services. Please review our Privacy Policy for more information on how we collect, use, and protect your data.

6.2. Cookies:
Our website uses cookies to enhance your browsing experience. By using our site, you consent to our use of cookies.

  1. Limitation of Liability

7.1. Disclaimer:
RWMS shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our website or services.

7.2. Indemnification:
You agree to indemnify and hold harmless RWMS and its affiliates from any claims, damages, or expenses arising from your use of our website or violation of these terms.

  1. Governing Law

8.1. Jurisdiction:
These terms and conditions are governed by the laws of England & Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in England & Wales.

  1. Contact Information

9.1. Questions or Concerns:
If you have any questions or concerns regarding these terms and conditions, please contact us at: info@robinsonswine.com .